1stgame Frequently Asked
Questions

1stgame requires a valid government-issued photo ID for KYC verification — typically your CNIC (Computerised National Identity Card) or passport. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC must be completed before your first withdrawal is processed. The process usually takes 24–48 hours.

Go to the 1stgame login page and click "Forgot Password". Enter the email address linked to your account and you will receive a secure reset link within a few minutes. Follow the link, set a new password, and log back in. If the email does not arrive, check your spam folder or contact support at [email protected].

No. 1stgame strictly permits one account per person, per household, and per device. Duplicate accounts violate our Terms and Conditions and will result in both accounts being suspended, with all associated balances and bonuses forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation.

To permanently close your 1stgame account, send a written request to [email protected] from your registered email address. Our team will confirm your identity, process any pending withdrawals, and close the account within 5 business days. If the reason is problem gambling, we strongly encourage you to use our self-exclusion tool instead of a standard account closure.

The minimum deposit on 1stgame is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. For crypto deposits via USDT, the minimum equivalent applies based on the current exchange rate at the time of deposit.

Log in to your 1stgame account, go to the Cashier section, and select JazzCash as your payment method. Enter the amount you wish to deposit (minimum Rs 500), confirm the transaction on your JazzCash app or via the USSD code, and the funds will reflect in your 1stgame wallet instantly. JazzCash deposits carry no platform fee.

EasyPaisa withdrawals from 1stgame are typically processed within 1–3 hours once your KYC is verified and no active wagering requirement is pending. During peak hours or weekends, it may take up to 12 hours. The minimum withdrawal amount via EasyPaisa is Rs 1,000 PKR. Withdrawals are not charged any platform-side processing fee.

1stgame does not charge any platform-side fees on deposits or withdrawals in PKR. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction charges. We recommend checking your provider's fee schedule. USDT transactions may incur standard blockchain network fees.

No. For security and anti-money-laundering compliance, 1stgame requires that withdrawals are made to the same payment method used for your deposit. You cannot withdraw to a different bank account, JazzCash number, or EasyPaisa wallet unless you have updated your verified payment details and re-completed the relevant KYC checks.

1stgame offers a wide selection of online slot games — from classic three-reel slots to modern video slots with multiple paylines, bonus rounds, and free spins. Game titles span a range of themes including adventure, mythology, and fruit classics. New titles are added regularly. You can browse the full catalogue on the Slot page of the 1stgame platform.

RTP (Return to Player) varies by individual slot title on 1stgame, but most games sit between 94% and 97%. The RTP percentage for each game is listed on the game's information panel — look for the "i" or "?" icon before you start playing. Higher RTP means the game statistically returns more over a large number of spins.

Yes. 1stgame covers PSL (Pakistan Super League) cricket matches with a full range of betting markets — match winner, top batsman, total runs, over/under, and more. PSL is one of the most popular betting events among Pakistani players on 1stgame. Markets go live ahead of each match and live in-play betting is also available during fixtures.

Absolutely. 1stgame is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly on any modern smartphone — no app download is required. Simply visit 1stgame.vin in your mobile browser, log in, and access all games, betting markets, deposits, and withdrawals from your phone.

Hi-Lo on 1stgame is a fast-paced card prediction game. A card is revealed and you must predict whether the next card will be higher or lower in value. Correct predictions build your multiplier; you can cash out at any point or keep going for a larger payout. It is one of the simplest instant games on the platform — ideal for quick sessions.

1stgame offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account once your first qualifying deposit clears. Check the current bonus terms in the Promotions section of your account — the offer percentage and minimum deposit requirement may vary. Always read the wagering requirements before opting in.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a certain number of times before you can withdraw the associated winnings. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must wager Rs 20,000 before withdrawal. The current requirement for each promotion is always listed in its individual terms on 1stgame.

Yes. All bonuses on 1stgame come with an expiry window — typically 7 to 30 days depending on the specific promotion. If the wagering requirement is not met within the expiry period, the bonus and any associated winnings are forfeited automatically. You will receive a notification reminder before a bonus is about to expire.

Yes. 1stgame rewards regular players through a loyalty programme where you earn points on every real-money wager. As you accumulate points, you move up tier levels — unlocking better reload bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions. Details of the current tier structure are available in the Promotions section of your account.

1stgame operates under an international gaming licence issued by a recognised offshore gaming authority. The platform is committed to fair play, player fund protection, and responsible gaming as mandatory conditions of its licence. All games are audited for fairness, and player data is protected under international data protection standards.

You must be at least 21 years of age to register and play on 1stgame. This is a hard requirement of our international gaming licence. Age is verified through our KYC process using your CNIC or passport. Any account found to belong to a person under 21 will be suspended immediately, with all funds returned and personal data deleted.

To self-exclude, email [email protected] from your registered email address requesting self-exclusion and specifying your preferred duration — 6 months, 1 year, 3 years, or permanent. Self-exclusion is actioned immediately and cannot be reversed during the selected period. You can also set deposit limits and cool-off periods directly from the Responsible Gaming section of your account settings.

Log in to your 1stgame account, go to Account Settings, and open the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits in PKR; configure session time limits; enable reality check alerts; or activate a cool-off period of 24 hours, 72 hours, or 7 days. All limit reductions take effect immediately.

Contact 1stgame support immediately at [email protected]. We treat all underage access reports as the highest priority. In the meantime, change your account password and enable two-factor authentication if available. We also recommend installing parental control software on any shared devices in your household to prevent unauthorised access.

You can reach 1stgame customer support via live chat (available 24/7 inside your account dashboard) or by emailing [email protected]. Our support team handles account queries, payment issues, bonus questions, and responsible gaming requests. For responsible gaming or self-exclusion requests, email is the recommended channel for a documented record of your request.